UK Track and Trace Apps

Covid-19 discussion, bring your own statistics
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JQH
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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 2:41 pm

shpalman wrote:
Sat Sep 26, 2020 12:52 pm
JQH wrote:
Sat Sep 26, 2020 12:29 pm
I tried downloading it via Google Play. Entered my gmail address as requested but was then told my phone needs to be linked to my computer.

Two questions:

1. How?

2. Why?

If the government want people to co-operate they shouldn't make extra difficulties.
Have you not downloaded anything from Google Play before?
Plumble
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JQH
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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 2:46 pm

bagpuss wrote:
Sat Sep 26, 2020 1:37 pm
shpalman wrote:
Sat Sep 26, 2020 12:52 pm
JQH wrote:
Sat Sep 26, 2020 12:29 pm
I tried downloading it via Google Play. Entered my gmail address as requested but was then told my phone needs to be linked to my computer.

Two questions:

1. How?

2. Why?

If the government want people to co-operate they shouldn't make extra difficulties.
Have you not downloaded anything from Google Play before?
That's my thought too.

Easiest way is to download from Google Play directly on your phone.
That's what I was trying to do.

I also tried the Play Store option on my phone and selected apps. The NHS app isn't there.
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shpalman
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Re: UK Track and Trace Apps

Post by shpalman » Sat Sep 26, 2020 2:50 pm

Ok well to download it via Google Play on a computer, the phone needs to be linked, because what you do there is just tell Google Play to download it to your phone.

I can see NHS COVID-19 in the Play app on my phone. Maybe if you can't see it, your phone isn't compatible. Have you made sure your version of Android is up to date? It would have needed to be updated to incorporate the Google/Apple API which these bluetooth contact tracers all use.
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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 2:57 pm

That could be the problem. I've had the phone since 2016
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Re: UK Track and Trace Apps

Post by shpalman » Sat Sep 26, 2020 3:02 pm

I think it will work on Android 6, which is from late 2015.
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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 3:10 pm

Just upgraded

Can't see the NHS app. Can see COVIDCare NI

Marvelous
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Re: UK Track and Trace Apps

Post by headshot » Sat Sep 26, 2020 3:34 pm

Do these apps talk to one-another? If I live on the English side of the river in Gretna Green but regularly cross over to the Scottish side, do I need both and track and trace separately??

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Re: UK Track and Trace Apps

Post by Gfamily » Sat Sep 26, 2020 3:35 pm

Use the link on this page to get the app.
https://www.covid19.nhs.uk/
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Re: UK Track and Trace Apps

Post by discovolante » Sat Sep 26, 2020 3:37 pm

headshot wrote:
Sat Sep 26, 2020 3:34 pm
Do these apps talk to one-another? If I live on the English side of the river in Gretna Green but regularly cross over to the Scottish side, do I need both and track and trace separately??
You can't have both on at the same time. I've downloaded the E&W one because I'm visiting for the weekend and had to turn the Scotland one off to get it to work. But I think it's probably fairly straightforward to just switch when you need to?
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Re: UK Track and Trace Apps

Post by bagpuss » Sat Sep 26, 2020 3:39 pm

Ignore me, missed all of the messages above

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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 3:45 pm

Gfamily wrote:
Sat Sep 26, 2020 3:35 pm
Use the link on this page to get the app.
https://www.covid19.nhs.uk/
When I try installing I'm told "This account is not associated with a device".

I give up
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Re: UK Track and Trace Apps

Post by bagpuss » Sat Sep 26, 2020 3:55 pm

JQH wrote:
Sat Sep 26, 2020 3:10 pm
Just upgraded

Can't see the NHS app. Can see COVIDCare NI

Marvelous
Weird. The other possibility is that it doesn't think you're in England & Wales as it told me, when I went to search for it, that "these are the apps available where you are" and showed me the NI and E&W ones.

You can check if your phone knows your Google account by going into the Settings. Then it will either be under "Accounts" or "Google" (It's under Google on my current phone but I vaguely remember that it was under "Accounts" on my previous one. If it's got your Google account on there, then I'm stumped. If not, I think you should be able to add it there.

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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 4:10 pm

JQH wrote:
Sat Sep 26, 2020 3:45 pm
Gfamily wrote:
Sat Sep 26, 2020 3:35 pm
Use the link on this page to get the app.
https://www.covid19.nhs.uk/
When I try installing I'm told "This account is not associated with a device".

I give up

Now being told my phone is not compatible. Runs android 4.4.2
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Re: UK Track and Trace Apps

Post by shpalman » Sat Sep 26, 2020 4:15 pm

The app needs Android 6 or above, like I said, because that's the oldest version for which Google has implemented the API.
molto tricky

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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 4:28 pm

When I ran an update just now, I was offered various add-ons but not the option to update to a complete new version. Maybe my phone is too old for it.
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Re: UK Track and Trace Apps

Post by Hunting Dog » Sat Sep 26, 2020 5:13 pm

JQH wrote:
Sat Sep 26, 2020 3:45 pm

When I try installing I'm told "This account is not associated with a device".

I give up
My tablet has this issue with trying to install anything from Google Play. When I set up the tablet it forced me to make a google account, with a gmail address all of which I've since lost the info for. I have lots of other Google accounts, from whenever else I've been forced to make one, some of which I can still manage to log in to. But I've not yet been able to get any of them associated with the tablet :cry:

(I spend most of my life on a PC doing game modding, I'm not that technically inept, but the bl..dy Google account thing has defeated me)

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Re: UK Track and Trace Apps

Post by JQH » Sat Sep 26, 2020 5:35 pm

I'm glad it's not just me.
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Re: UK Track and Trace Apps

Post by sTeamTraen » Sat Sep 26, 2020 11:09 pm

Normally when I can't get the Google Play Store to serve up an app I go to Aptoide, APK Pure, or APK Monk to get the .apk file and install from that. You don't always get all updates automatically (although Aptoide is pretty good), but it works.

So far I haven't been able to find the APK file for this app. I don't know if this is because it's being closely guarded, or just that the search engines and parallel APK stores haven't picked it up yet.

ETA: None of this will help if you have Android version below 6. The app just won't run because the OS doesn't have the necessary services installed (which the FREEDUMMMM people were calling "an unwanted app foisted on us" a couple of months ago).
Something something hammer something something nail

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Re: UK Track and Trace Apps

Post by JQH » Sun Sep 27, 2020 9:03 am

Seems that if I want to install it I "need" a new phone (even though I don't, the one I have works fine). Do you think I can get the Government to stump up for one?
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Re: UK Track and Trace Apps

Post by shpalman » Sun Sep 27, 2020 9:34 am

JQH wrote:
Sun Sep 27, 2020 9:03 am
Seems that if I want to install it I "need" a new phone (even though I don't, the one I have works fine). Do you think I can get the Government to stump up for one?
The government didn't make it compulsory to install the app.
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Grumble
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Re: UK Track and Trace Apps

Post by Grumble » Sun Sep 27, 2020 9:40 am

Had an email this morning from the government enjoining me to install the app.
I know this is vitriol, no solution, spleen venting, but I feel better having screamed, don’t you?

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Re: UK Track and Trace Apps

Post by bob sterman » Sun Sep 27, 2020 10:14 am

Grumble wrote:
Sun Sep 27, 2020 9:40 am
Had an email this morning from the government enjoining me to install the app.
I got an SMS saying the same.

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Re: UK Track and Trace Apps

Post by shpalman » Sun Sep 27, 2020 10:17 am

It should be mainly your friends and family who pay for the new phone for you since those are the people you'll be protecting by getting an advance warning of being possibly infected by covid.
molto tricky

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Re: UK Track and Trace Apps

Post by lpm » Sun Sep 27, 2020 11:03 am

The government should pay for JQH's new phone.
I'll miss him after he's fled to Riyadh

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Re: UK Track and Trace Apps

Post by Grumble » Sun Sep 27, 2020 11:43 am

lpm wrote:
Sun Sep 27, 2020 11:03 am
The government should pay for JQH's new phone.
JQH should make himself a new phone from his own bootstraps.
I know this is vitriol, no solution, spleen venting, but I feel better having screamed, don’t you?

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